Lost or Damaged Baggage

Air Borealis maximum liability for lost or damaged baggage is $2300.00 CAD per person, per incident. Passengers may be entitled to this compensation in the event baggage has been lost or damaged beyond normal wear and tear.

A passenger must file a claim for expenses with the airline. For damaged baggage, the claim must be submitted within 7 days after the passenger receives the baggage. For potentially lost baggage, the claim must be submitted within 21 days after it was supposed to arrive.

If you suspect your baggage has been lost or damaged we recommend you notify a customer service representative at your destination within one hour of flight arrival.

For submitting a baggage claim, contact: 1-800-345-0444 or [email protected]

For more information on lost or damaged baggage compensation rates, please visit:

https://www.airborealis.ca/en/travel-info/fares/general-conditions-and-tariffs/

Please note that carry-on baggage is not permitted on the Twin Otter aircraft due to Aircraft Restrictions and limitations.