Holiday Shipping to the North Coast of Labrador Frequently Asked Questions (FAQs)
Q: What is the cost for the Holiday Shipping Program to North Coast Communities?
A: The shipping cost from Happy Valley Goose Bay is a flat rate of $10 per package plus tax, with a weight limit of 40 lbs. per package.
When do I need to place my order for it to arrive before Christmas?
A: To ensure delivery before Christmas, your package must arrive at the Air Borealis Cargo facility in Goose Bay by December 20th. Gifts should be ordered as soon as possible to ensure gifts have time to arrive in Happy Valley Goose Bay as soon as possible.
Q: When does the Holiday Shipping program end?
A: All orders that have been placed and emailed to [email protected] by 11:59pm December 28th, 2024 will be accepted. After this date, all packages will be subject to standard Air Borealis Cargo rates.”
Q: What if my package doesn’t arrive before Christmas?
A: Air Borealis will make every effort possible to ensure your gift arrives on time. However, weather delays, and delays from other couriers/shipping companies are possible this time of year. Air Borealis will continue to ship cargo throughout the holiday season to ensure packages get to their end destination.
Q: Can I ship anything or are there restrictions?
A: The Holiday Shipping Program is designed for gifts from major retailers to coastal Labrador. Normal gifts from family and friends will be subject to the normal PAL Airlines and Air Borealis cargo rates. For the Holiday Shipping Program, most standard items can be shipped, but certain items may have restrictions due to safety or logistics. Please note there is a weight limit of 40 lbs. per package.
Q: Where and how do I pay for the $10 per package, and taxes?
A: Packages can be paid for when they arrive at the coastal community for pick up.
Q: What online retailers are available to order from?
A: Any company that ships online is available for the Holiday Shipping Program. Favorites like Amazon, Toys R Us, Canadian Tire, Walmart, and Home Hardware are included in the program. If you have questions about a retailer, please email [email protected] with your question.
Q: How many shipments can I order through this program?
A: Each household is limited to one shipment.
Q: What happens if I miss the December 20th deadline?
A: Unfortunately, we cannot guarantee pre-Christmas delivery if your package arrives after December 20th. However, we will still do our best to deliver it as soon as possible throughout the holiday season.