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Fares

Payment Options


Travellers have many ways to pay for their flights and baggage with Air Borealis.  

To pay for flights:  

  • Pay by credit card while booking online. 
  • Pay by credit card when calling and booking through the Reservations and Customer Care team at 1.800.563.2800. 
  • Payment is required within 24 hours of booking with Air Borealis. To book now and pay 24-hours later, call the Reservations and Customer Care team at 1.800.563.2800. 

To pay for baggage:  

  • All Air Borealis passengers can take a personal item, sky check bag, and a checked bag up to 50 lbs for free.  
  • For excess baggage, passengers must pay at the airport check in counter by using debit or credit card only.  

Taxes, Fees, and Charges

Air Transportation Charges 

Landing Fee: As a result of the Government imposed landing fee in September 2015, a landing fee tax is added to ticket prices for passengers travelling to on Air Borealis.  

Government Fees 

Air Travellers Security Charge: The Canadian Government charges Air Travellers Security to flights between the designated airports in Canada where air travel security services are provided by Canadian Air Transport Security Authority (CATSA).  

Airport Fees 

Airport Improvement Fees are additional fees charged to departing and connecting passengers at an airport. It is levied by Transport Canada or an airport management corporation; the proceeds are usually intended for funding of major airport improvements or expansion or airport service. Air Borealis collects these fees at the time of ticketing on behalf of the airports; these are reflected in the additional charges portion of your fare. Applicable taxes will be added to each Airport Improvement Fee.  

Taxes refer to Goods and Services Tax (GST); Harmonized Sales Tax (HST) in the provinces of Newfoundland and Labrador and New Brunswick; Quebec Sales Tax (QST) in the province of Quebec. 

Fare Classes

Standard

  • Tickets sold can be changed or cancelled at least 24 hours prior to your flight. Only credits will be offered.
  • Changes: A change fee of $100 CDN plus additional provincial taxes ($100-$115) will apply per change, per passenger, for name changes or routing. For changes to routing, fare difference may apply if applicable. Changes are allowed only on the same or higher fare class.
  • Cancellation: Cancellation Fee: $100 CDN plus additional provincial taxes ($100-$115). Balance on hold for one year from original purchase date.
  • 1st checked bag is $20 CDN plus additional provincial taxes ($20 – $23) ; 2nd checked bag is $40 CDN plus additional provincial taxes ($40-$46).
  • Failure to show up for any flight segment will result in the cancellation of that flight segment and all remaining segments not flown. The fare, charges and taxes paid for these cancelled segments will be forfeited and compensation will not be issued.

Flexible

  • Tickets sold can be changed or cancelled at least 24 hours prior to your flight. Only credits will be offered.
  • Changes: A change fee of $50 CDN plus additional provincial taxes ($50-$57.5) will apply per change, per passenger, for name changes or routing. For changes to routing, fare difference may apply if applicable. Changes are allowed only on the same or higher fare class.
  • 1st checked bag is free; 2nd checked bag is $40 CDN plus additional provincial taxes ($40-$46)
  • Failure to show up for any flight segment will result in the cancellation of that flight segment and all remaining segments not flown. The fare, charges and taxes paid for these cancelled segments will be forfeited and compensation will not be issued.

Freedom

  • Fare class is fully refundable when cancelled at least 24 hours prior to your flight. Cancellations between 24 and 2 hours prior to scheduled flight time will result in credits being offered.
  • Changes: Changes to name and routing are free. For changes to routing, fare difference may apply if applicable. Changes are allowed only on the same or higher fare class.
  • 1st and 2nd checked bags are free
  • Failure to show up for any flight segment will result in the cancellation of that flight segment and all remaining segments not flown. The fare, charges and taxes paid for these cancelled segments will be forfeited and compensation will not be issued.

Refundable Fares

  • If you have purchased a Freedom fare and wish to cancel for a refund, please complete the Refund Form.
  • Standard, and Flexible fares are only eligible for credits.
  • Exceptions may apply in the event of a flight disruption. Please reach out to our Customer Care and Reservations Centre for more details if you have any questions.

Bereavement Fares

Air Borealis bereavement fares are available but must be booked through the Air Borealis Customer Care and Reservations Centre at 1.800.563.2800. 

Our Bereavement Policy applies to:   

  • Bereavement fares are available for Immediate family only.   
  • Flights marketed and operated by Air Borealis.  
  • Bereavement travel that occurs within 10 days of booking and that does not exceed 60 days.   

Who is considered immediate family?  

  • Spouse (common law, same sex partners and ex-spouse) 
  • Child (step/grand/great grand) 
  • Parent (step/grand/great grand/in-law/common law in-law) 
  • Sibling (step/half/in-law/common law and in-law) 
  • Legal guardian and spouse of legal guardian (with proof of judgement) 

Proof of death is required at time of booking. 

The Customer Services and Reservation Centre will ask individuals using the Bereavement Fare to provide the name of the dying or deceased family member and your relationship to them, as well as: 

  • The name of the hospital or residence, including the address and phone number and name of attending physician; or 
  • The name, address and phone number of the memorial or funeral home, including the date of the memorial service or funeral. 

Post travel proof of bereavement:  

Within 7 days of returning from your bereavement travel, please email customer.service@palairlines.ca with your reservation number in the subject line.  

  • To the email, attach one of the following supporting documents as proof of imminent death or bereavement.  
  • A copy of the death certificate  
  • The funeral director’s statement  
  • The coroner’s statement  
  • The registration of death (issued by a provincial government)  

A letter from the treating physician on official letterhead and/or a prescription pad which clearly defines the situation as one of imminent death of your immediate family member 

Medical Fares

Air Borealis is happy to offer Medical & Escort fares. All Medical & Escort fares must be booked through the Air Borealis Customer Care and Reservations Centre office by calling 1-800-563-2800. There are certain Air Borealis policies and procedures that must be followed for all passengers traveling under the medical fare. 

You may qualify for the Medical Fare:    

  • You have a scheduled or emergent medical appointment.   
  • You can provide medical appointment verification. 

You may qualify for an escort if:   

  • You have a letter from your medical practitioner stating the requirement for an escort.   

All travelers traveling under the medical & escort fare are required to present proof of medical appointment at the Check in counter prior to departure.    

If an escort for medical travel is required, the escort is eligible for the same medical fare as the individual traveling for the medical procedure.   

How To Book:   

  • All Medical and Escort fares must be booked through the Air Borealis Customer Care & Reservations office by calling 1-800-563-2800.   
  • Email your medical appointment verification to customer.service@airborealis.ca   
  • If you are traveling with an escort, email the letter from your medical practitioner stating the requirement for an escort to customer.service@airborealis.ca    
  • If appointment verification can not be provided before travel, we will book you the lowest published fare available.  If verification of the appointment is received within 7 days of travel, Air Borealis will adjust the fare and refund the credit balance if applicable.  

To learn more about traveling with an Escort/Support Person, please visit: Accessibility

General Conditions & Tariffs

Please click the link below to download a PDF of the Air Borealis Tariffs.

Local Domestic Tariff

Charter Domestic Tariff

Domestic Cargo Tariff

Student

Off-Peak Travel Post Secondary Travel Fare 

Air Borealis is also excited to offer students a 10% discount year-round on all Air Borealis flights! 

Book online using the Promo Code “STUDENT” or call our Reservations Centre and mention you are a student. 

Eligibility criteria:  

  • Must present student ID or proof of enrolment at check in counter. If no student ID or proof of enrolment provided, the traveler will be responsible for paying the discounted amount prior to departure.  

The number of student fares is limited per flight. 

Seniors Discount

Air Borealis is excited to offer seniors a 10% discount on all Air Borealis flights! 

To book the seniors discount, call our Customer Care and Reservations Centre at 1.800.563.2800 

Eligibility criteria:  

  • Must be 60 years or older.  
  • Companion travellers are eligible for the same discounted rate.  
  • If no proof of age is provided, the traveler will be responsible for paying the discounted amount prior to departure. 

Military Discount

Air Borealis is excited to offer activate Military, Veterans, Reserves, and Rangers a 10% discount on all PAL Airlines flights! 

To book the military discount, call our Customer Care and Reservations Centre at 1.800.563.2800. 

Eligibility criteria:  

  • Must be an active Military Member, or a Veteran, Reserve, or Ranger and must present their Canadian Military Identification at the check in counter.  

At the check in counter travellers using this discount are required to present their Canadian Military Identification at the check in counter:  

  • DND ID card for National Defense (NDI 20)  
  • Record of Service Card (NDI 75)  
  • Any Veterans Affairs Canada (VAC) Benefit Card  
  • Discharge Certificate from any branch of the Canadian Military  
  • Statement of Service from any branch of the Canadian Military  
  • Certificate of Service (CF 54 or CF 75) from any branch of the Canadian Military  
  • Valid DND Temporary ID card (NDI 10)  
  • Canadian Forces or Former member CFOne card with CF or V (accompanied by photo ID) 
  • Membership Card from the National Association of Federal Retirees bearing the mention Canadian Armed Forces Veteran (accompanied by photo ID)  

Checked Baggage for Military: 

Eligible members are entitled to check up to 2 pieces of checked baggage, up to a combined weight of 50 lbs free of charge. Should they check in more than the allowance noted above, excess baggage must be clearly tagged with an excess baggage spur tag but not charged the associated fees. The allowance is applicable to the member of the military and is valid for both personal and duty travel. 

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